Shipping policy

BOLD-CULTURE – Shipping Policy

We currently ship within the United Kingdom only. We do not offer international shipping at this time.

At BOLD CULTURE, we offer both free and paid shipping options depending on the product and delivery method.

Some products may qualify for free shipping, while shipping charges may apply to others.

The exact shipping cost will be clearly displayed at checkout before you complete your purchase.

Orders are typically processed within 1–3 business days, excluding weekends and UK public holidays.

Please note that personalised and made-to-order products may require additional preparation time depending on the customisation requested.

We offer the following estimated delivery times within the United Kingdom:

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions or other circumstances beyond our control.

Delivery estimates are generally calculated after order processing unless otherwise stated at checkout.

Where tracking is available, tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Some shipping services may not include tracking.

We aim to dispatch orders promptly, but occasional delays may occur.

If your order is significantly delayed or you have concerns about your delivery, please contact us so we can assist you.

Please ensure your delivery address is complete and accurate when placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

If your order arrives damaged or does not arrive within the expected delivery period, please contact us with your order number and relevant details.

We will investigate the issue and help resolve it in accordance with your statutory consumer rights.

For questions about shipping, delivery times or your order, please use the Contact Us page on our website.

Thank you for shopping with BOLD-CULTURE!